RETURN PRODUCT

• We comply with the legal 14 day cooling off period.
• You can return products within 30 days for any reason.
• The product must be complete and in the original packaging. If the product is used or damaged, then we can no longer accept its return.
• Returns are at your own expense.
• AGU takes care of refunding your payment within a few days of receipt of the returned product. Refunding will take place to the payment method used for the order. The return shipment can take up to 15 working days.

The costs of return-shipping your product are at your own expense. To send something back to us, you yourself can choose how you do this. You can return items to us using your national postal company, for example. You always pay the postage yourself.

Return conditions

• You can return your order to us within 30 days after the invoice date.
• The product must be complete and in the original packaging. If the product is used or damaged, then we can no longer accept its return.
• Send your entire order with multiple products back; we then refund your purchase amount.
• If you send back only a portion of your order, then you receive only the purchase amount for the products returned.
• Once we receive the product, you will receive your refund within a few days.

You can return your order or a portion of your order to the following address:

AGU B.V.
Department: Web shop returns
Koraalstraat 1
1812 RK Alkmaar
The Netherlands

When your package arrives at AGU, we evaluate the product and draw up a refund. You get your money back within a few days.

Unfortunately, it's not possible to exchange your products directly for another size, for example. You must send the product you don't want back to AGU and must order the product or size once again via this website. We will refund the purchase amount of the first product you ordered.

When the product arrives at AGU, we register the product. We then refund the purchase amount within a few days. You receive the refund via the payment method you selected during the order. If you paid via PayPal, then the refunded amount will be deposited to this account. If you paid using a credit card, then we book that amount back to your credit card. No refunds are made in cash.

In the case your order is undeliverable, it will return to our warehouse. The return process can take up to 15 working days. The refund will be processed at the moment we receive the package back. We are not able to re-ship the order. You can replace the order at AGU.com and we will process your order.