Warranty conditions and warranty period
At AGU, we do everything in order to develop products at the highest level of quality. Since we believe in the quality of our products, we offer at least three years of factory warranty on our products in addition to the legally mandated guarantee.
What is a legal warranty?
A product must possess those characteristics that are required for normal use. In short, it must do what the purchaser could reasonably expect from it. This means that, in normal use, a product may show no defects during the expected lifespan. If a product turns out not to meet these expectations – in other words: if it displays a defect – then the company must repair this, in principle, or if that is not possible, must provide a similar replacement product.
If the product is not used normally or if it's a question of regular user wear, then the aforementioned does not apply.
Not satisfied with the product that you have purchased via this webshop? Then you can return the product to us within 30 days. Have you encountered an unexpected production or material defect after those 30 days? Then please contact us via customer service.
Making a warranty claim
For three years after the purchase of the product, you can appeal to the warranty if the defect can be attributed to a production error. We choose whether to repair or replace the defective product. Damage from improper use or regular user wear is not subject to the terms of this warranty.
How do you make a warranty claim?
You have purchased an AGU product and wish to make a warranty claim? Then please contact us. Take a picture of the product and mail it to us at firstname.lastname@example.org, or contact AGU customer service by telephone at +31 854844728.
We would like to receive the following from you:
- A copy of the receipt or confirmation of your order via the website
- A description of the production error
- Photos of the product in which the production error is visible
Upon receipt of this information, your request will be processed as quickly as possible.